About Hotel Palacio
At Hotel Palacio, we believe true hospitality is about connection and care. Our team is a close-knit family, dedicated to creating authentic experiences that feel like home. Every guest is welcomed with warmth and sincerity, and we take pride in sharing the best of Suriname through thoughtful details and genuine service. Joining Hotel Palacio means being part of a team where your contributions truly matter. We inspire each other to grow, to lead with kindness, and to make each moment memorable. Here, we’re not just creating a stay—we’re creating lasting memories and a sense of belonging. At Palacio, we live and work tirelessly to create the Suriname we all dream of—a place filled with warmth, hospitality, and pride. Be the change you want to see in the world, and let’s start with Suriname!
Job Title:
Front Desk Receptionist
Job Purpose:
The Front Desk Receptionist is at the heart of our Front Office Team, dedicated to creating a seamless arrival and departure experience for our guests. Your main goal? To make every stay memorable by delivering exceptional service and support from check-in to check-out. Beyond that, our bigger purpose is to ensure each guest feels a warm welcome and a true introduction to the heart of Suriname. At Hotel Palacio, we want every guest to feel at home in our beautiful country.
Reports to:
Operations Manager
Job roles and responsibilities:
- Welcome guests with ease, coordinating smooth check-ins and check-outs while sharing all the essentials they need for a great stay.
- Handle and resolve guest concerns or special requests with a warm, can-do attitude. • Share insider tips on local attractions and services, helping guests experience the best of Suriname.
- Work closely with the Operations Manager, housekeeping, and maintenance teams to ensure our property meets and exceeds guest expectations.
- Lend a hand across departments when needed, supporting the team to make each guest’s stay unforgettable.
Qualifications:
- Experience in guest service or hospitality with a passion for creating memorable stays.
- Excellent communication skills and a warm, approachable personality.
- Organized and solution-oriented, able to handle challenges with a smile.
- Eager to learn and grow on the job, with training provided to help you excel.
- Adaptable to changes, always ready to go with the flow in our dynamic hotel environment.
- Proficiency in English (reading, writing, and speaking) with good communication skills.
- Knowledge of Paramaribo and Suriname (or an eagerness to learn) to help guests explore our beautiful country.
- Team player spirit, ready to work together to create the best experiences for our guests.
Performance Evaluation Criteria:
- Guest satisfaction ratings and feedback.
- Efficiency in managing check-ins and check-outs, guest inquiries and resolving issues.
- Collaboration with other team members to enhance guest experiences.
What to Expect:
- A warm, welcoming Surinamese culture where you’re encouraged to be your true self!
- Learning and development programs to help you master your craft.
- Join a close-knit team that values personal growth and exceptional guest service.
- Discover Suriname in unique, meaningful ways 🙂
- And so much more!